🚚 Free Mainland UK Delivery

At Electric-Flames, we are proud to offer FREE delivery to all mainland UK postcodes. Unlike many retailers that charge extra for large items, our deliveries within mainland UK remain completely free.

🌍 Delivery to Offshore Locations

Due to higher shipping costs, deliveries to the following locations incur additional charges:

1 – Northern Ireland

2 – The Channel Islands

3 – The Isle of Man

4 – The Isle of Wight

5 – Other offshore islands

📌 If your location falls within these areas, we will contact you with a delivery charge update. Our website is being updated to display these charges at checkout soon.

🔹 Shipping Agents: We can deliver free of charge to UK mainland shipping agents that specialize in offshore deliveries. If you plan to use one, please arrange this before placing your order and include their details (name, delivery address, and reference number) in your delivery information. We can recommend agents but are not responsible for their services or pricing.

📦 Delivery Process

We aim to deliver all orders on the estimated delivery date provided. However, unforeseen delays such as nationwide driver shortages or courier delays may occur. If any delays arise, we will keep you informed.

🛠 Important Notice: Do not book an electrician until you have received your goods, as unexpected delays may occur.

Parcel Delivery

✔ FREE DELIVERY to all UK mainland postcodes
✔ Low-cost delivery to offshore locations
✔ Delivered via parcel couriers (e.g., DPD, UPS, TNT)
✔ Order confirmation & tracking details provided
✔ SMS updates with estimated delivery time
✔ Inspect goods on arrival & report damages within 48 hours
✔ Cancellations after dispatch will be treated as a return & subject to our returns policy

Pallet Delivery

✔ FREE one-man pallet delivery to UK mainland postcodes
✔ Low-cost pallet delivery to offshore locations
✔ Delivered via national pallet delivery services
✔ Pallet deliveries require safe access (gravel, slopes, or steps may limit delivery to the nearest accessible point)
✔ Signature required upon delivery – inspect thoroughly before signing
✔ Missed delivery? A £40 redelivery fee applies
✔ Cancellations after dispatch will be treated as a return & subject to our returns policy

⚠ Pallet Network Delivery Issues

Due to ongoing UK-wide driver shortages, pallet deliveries may occasionally be delayed. While parcel deliveries remain largely unaffected, logistics issues beyond our control can impact pallet shipments.

Our Commitment:
1️⃣ We will keep you updated on any delivery delays
2️⃣ We will work closely with delivery partners to reduce disruptions
3️⃣ We will notify you of potential delays in affected postcodes

📌 We cannot be responsible for any costs incurred due to missed deliveries.

📞 Need Assistance?

If you have any questions, feel free to contact us:
📧 Email: sales@electric-flames.co.uk
🏢 Company: Electric-Flames, part of My Living Ltd
📜 Company Number: 11324375

Thank you for choosing Electric-Flames! 🔥